[5814] Senior Technician (Centralized Service Desk)

Start date: April 2026
Clearance: NATO Secret or equivalent
Location: Brunssum, Netherlands

Skills

• Education: Higher vocational training in a relevant discipline with 2 years post-related experience. Or a secondary educational qualification with 4 years post-related experience
• Good knowledge of and experience in the installation, maintenance and troubleshooting of OS Windows, MS Office, Visio, MS Project and Internet Explorer
• Experience in the installation and maintenance of mobile computing solutions (e.g. VPN access, Notebooks, Remote Access and WLAN)
• Experience is demanding customer facing roles and in end-user support in general
• Extensive experience in performing user administration in MS Active Directory and Exchange
• Experience of Outlook configuration and administration and troubleshooting in an MS exchange environment
• Competency in call centre tracking tools
• Prior experience supporting customers in use of application software
• Proficiency in using support software tools
• Strong experience with automating IT tasks and processes and procedures